TERMS OF BUSINESS 

Alexander Boyd LLB, Dip. LP, BA, LLM, DPSI, MCIL

OISC Reg.  No. F201200525  

 PAYMENT OF MY FEES

I require payment of my fees in advance of opening a client’s file or any information provided or advice given. I may provide clients with some initial advice or information for free if I wish to do so. Any further work, such as requests for updates or contacting the UKVI/Home Office on your behalf, undertaken on your file is subject to further fixed fees agreed in advance or charged on an hourly pro rata basis.

 OUTCOME OF THE MATTER

I will make every effort to provide a quality service to all our clients and attain a favourable outcome for all clients. However, success cannot be guaranteed and outcome is dependent upon the merits of your case and supporting documents you provide.

 REPORT ON PROGRESS

I will update you by telephone or in writing with progress on your matter regularly but at least every six weeks and will always try to keep you informed of any unexpected delays or changes in the nature of the work. You may enquire at any time about a progress of your case.

HOW LONG IT TAKE TO RESOLVE THE MATTER

I am unable to give you an indication of an exact time frame during which your matter will be concluded, although for example it normally takes from 3 to 6 weeks to obtain a decision on a visitor visa application.

 You should be aware that the UK Visa and Immigration, the Home Office and High Commissions decide cases and applications according to their own time scales and I have no control over this.

 CONFIDENTIALITY

I am under a legal duty to keep all your affairs, records and communications, confidential, in compliance with the Data Protection Act and Freedom of Information legislation. Release of any confidential information contrary to law and other unauthorised acts, leads us to disciplinary action against me by the regulator. The duty of confidentiality applies to information about your affairs and other general information.

 It is likely that during the course of the work I undertake certain information may have to be disclosed to the third parties, for example, expert’s reports. I will only disclose such information having discussed the matter with you, having obtained your consent to disclose information or where we are under a professional obligation to do so.

 INSPECTION OF FILES AND QUALITY STANDARDS

My regulator, the Office of The Immigration Services Commissioner may need to access your file whilst checking my competence. The OISC does not require permission to inspect my client files. Please be assured that they will maintain your confidentiality at all times.

EQUALITY AND DIVERSITY

I am committed to promoting equality and diversity in all of our dealings with clients, third parties and employees. Please contact me if you would like a copy of my equality and diversity policy.

 COMPLAINTS

I am committed to high quality legal advice and client care. When something goes wrong I need you to tell me about it. This will help me to maintain and improve my standards.  I will always try to provide you with an opportunity to all my clients to tell me of their complaints and concerns, if any and will make every endeavour to work with you to try to resolve them.

  1. If you are not satisfied with any aspect of our service to you, you are advised initially to discuss your concern or complaint with me directly to see if the matter can be resolved quickly. Verbal complaints are treated as seriously as written complaints.
  2.   If you have spoken to your adviser or if you do not wish to discuss your concerns with them, you may wish to make a formal complaint.  You can make your complaint either verbally or in writing to Alexander Boyd.
  3.  I can be contacted at the above address.
  4. I am responsible for handling complaints in relation to immigration advice and services I provide.
  5. I shall acknowledge your complaint within 3 working days of receiving it.
  6. I shall investigate and provide you with a response to your complaint within 10 working days of our receipt of your complaint.  In most instances my overall timescale for resolving complaints is 10 working days. If we have to change the time-scale for any reason, we will let you know and explain why.
  7. I shall keep details of your complaint in a central register and also create a separate file or section in your case file in order to record details of the complaint, my investigation and response to your complaint.

 ENGAGING EXPERTS

I will only engage experts using objective criteria. In situations where you may need the services of an interpreter, medical attention/report, etc, I will engage only professionals who are registered with a recognised accreditation body. Recognised bodies for interpreters include the National Register for Public Service Interpreters, Metropolitan Police Test, Diploma in Public Service Interpreting, etc while the General Medical Council regulates medical doctors in the UK.  It is also my policy not to engage the services of the client’s family member or friend in order to avoid a conflict of interest in providing a professional service.

TRANSFER OF FILE

If you wish to instruct other Firms to deal with your matter, I will transfer your file to the new firm, or adviser you nominated, however you are liable to pay any outstanding fees to me. I will always release your file whether you have paid me or not. I may take action in the Sheriff Court/ or Magistrate Court to recover my fees should you refuse to pay.

INSURANCE COVER

I have an up-to date and valid Professional Indemnity Insurance.

ACTION BY YOURSELF

 To enable me to provide you with an efficient service, I expect you to ensure that:

  • You always keep me updated whenever any of your contact details change. We need to be able to contact you when necessary.
  • You will provide me with clear, timely and accurate instructions.
  • You will provide all documentation required to complete the transaction in a timely manner.
  • You will safeguard and provide any documents which are likely to be required for the matter. 

PAPERS HELD BY ME AND DOCUMENT CUSTODY

On completion of your matter, I will return all your original documents I obtained from you, unless otherwise agreed with you. I will retain all our clients’ files for at six years in line with the Immigration Services Commissioner’s Code of Standards. I reserve the right to destroy the files without further reference to you after retaining the files for the period stipulated by the Commissioner (OISC) who is our regulator.

OPENING TIMES

I am based at 93 High Street, GLASGOW, G1 1NB, Scotland, UK (city office address).

My normal working hours are from 11am to 6pm Monday to Sunday, 7 days a week.

Appointments/home visits can be arranged outside these hours to deal with emergency or

unanticipated situations as long as such arrangements serve my clients’ best interests.

Additional fees may apply. 

Address

Immigration Lawyer

93 High Street 

Merchant City

Glasgow, Scotland, UK

G1 1NB 

Tel. 0141 237 31 37

Mob. 07782 720 038

ukimmigrationadviser@gmail.com

If you have any queries or wish to make an appointment please contact me:

 

Tel: +44 141 237 31 37

Mob. 07782720038

Email: ukimmigrationadviser@gmail.com

 

Alternatively, please use our contact form.

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OISC REGULATED IMMIGRATION ADVISER F201200525
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