TERMS OF BUSINESS
Alexander Boyd LLB, Dip. LP, BA, LLM, DPSI, MCIL
PAYMENT OF FEES
I require payment of my fees in advance of opening a client’s file or any information provided or advice given. I may provide clients with some initial advice or information for free if I wish to do so. Any further work, such as requests for updates or contacting the UKVI/Home Office on your behalf, undertaken on your file is subject to further fixed fees agreed in advance or charged on an hourly pro rata basis.
OUTCOME OF THE MATTER
I will make every effort to provide a quality service to all our clients and attain a favourable outcome for all clients. However, success cannot be guaranteed and outcome is dependent upon the merits of your case and supporting documents you provide.
REPORT ON PROGRESS
I will update you by telephone or in writing with progress on your matter regularly but at least every six weeks and will always try to keep you informed of any unexpected delays or changes in the nature of the work. You may enquire at any time about a progress of your case.
HOW LONG IT TAKE TO RESOLVE THE MATTER
I am unable to give you an indication of an exact time frame during which your matter will be concluded, although for example it normally takes from 3 to 6 weeks to obtain a decision on a visitor visa application.
You should be aware that the UK Visa and Immigration, the Home Office and High Commissions decide cases and applications according to their own time scales and I have no control over this.
I am under a legal duty to keep all your affairs, records and communications, confidential, in compliance with the Data Protection Act and Freedom of Information legislation. Release of any confidential information contrary to law and other unauthorised acts, leads us to disciplinary action against me by the regulator. The duty of confidentiality applies to information about your affairs and other general information.
It is likely that during the course of the work I undertake certain information may have to be disclosed to the third parties, for example, expert’s reports. I will only disclose such information having discussed the matter with you, having obtained your consent to disclose information or where we are under a professional obligation to do so.
INSPECTION OF FILES AND QUALITY STANDARDS
My regulator, the Office of The Immigration Services Commissioner may need to access your file whilst checking my competence. The OISC does not require permission to inspect my client files. Please be assured that they will maintain your confidentiality at all times.
EQUALITY AND DIVERSITY
I am committed to promoting equality and diversity in all of our dealings with clients, third parties and employees. Please contact me if you would like a copy of my equality and diversity policy.
I am committed to high quality legal advice and client care. When something goes wrong I need you to tell me about it. This will help me to maintain and improve my standards. I will always try to provide you with an opportunity to all my clients to tell me of their complaints and concerns, if any and will make every endeavour to work with you to try to resolve them.
I will only engage experts using objective criteria. In situations where you may need the services of an interpreter, medical attention/report, etc, I will engage only professionals who are registered with a recognised accreditation body. Recognised bodies for interpreters include the National Register for Public Service Interpreters, Metropolitan Police Test, Diploma in Public Service Interpreting, etc while the General Medical Council regulates medical doctors in the UK. It is also my policy not to engage the services of the client’s family member or friend in order to avoid a conflict of interest in providing a professional service.
TRANSFER OF FILE
If you wish to instruct other Firms to deal with your matter, I will transfer your file to the new firm, or adviser you nominated, however you are liable to pay any outstanding fees to me. I will always release your file whether you have paid me or not. I may take action in the Sheriff Court/ or Magistrate Court to recover my fees should you refuse to pay.
I have an up-to date and valid Professional Indemnity Insurance.
ACTION BY YOURSELF
To enable me to provide you with an efficient service, I expect you to ensure that:
PAPERS HELD BY ME AND DOCUMENT CUSTODY
On completion of your matter, I will return all your original documents I obtained from you, unless otherwise agreed with you. I will retain all our clients’ files for at six years in line with the Immigration Services Commissioner’s Code of Standards. I reserve the right to destroy the files without further reference to you after retaining the files for the period stipulated by the Commissioner (OISC) who is our regulator.
I am based at 93 High Street, GLASGOW, G1 1NB, Scotland, UK (head office address).
My normal working hours are from 11 am to 7 pm Monday to Sunday, 7 days a week.
Appointments/home visits can be arranged outside these hours to deal with emergency or
unanticipated situations as long as such arrangements serve my clients’ best interests.
Additional fees may apply.